These are the terms and conditions on which BROOKLYN PIZZA CREW LTD supply products to you, whether in-store or by phone, via our websites (pizzacrew.co.uk and brooklynpizzacrew.co.uk) and via our mobile, tablet or other applications (our "Sites").
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact BROOKLYN PIZZA CREW before you place an order.
Our Sites are operated by BROOKLYN PIZZA CREW LIMITED ("we", "our" or "us"). We are registered in England and Wales under company number 11258124 at 683 FULHAM ROAD, LONDON SW6 5PZ.
BROOKLYN PIZZA CREW LTD is an independently owned business. We operate our Sites on behalf of our BROOKLYN PIZZA CREW LTD.
BROOKLYN PIZZA CREW LTD is independently responsible for its own legal and regulatory compliance and for the operation of its own Store(s) and all compliance and other issues arising from any transactions with you. This means that each store is solely liable for all products you purchase from them whether via our Sites or in store.
We accept orders on our Sites as agent on behalf of our stores. The legal contract in relation to your order is between you and the Store providing your order. Your order is subject to these terms and conditions.
Subject to minimum delivery spends, Stores offer a delivery service to certain prescribed areas of the UK, Ireland, Channel Islands and the Isle of Man to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from your chosen Store.
We do not accept orders from individuals to a country in which we do not have a Store.
For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels and they carry less than £10.
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted by our store. Your contract with the store is only formed when you have been presented with this confirmation.
You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you have ordered from the correct Store.
If you place an order in a Store, your contract will be formed when you receive your receipt of purchase.
If you order using on our Sites, you are responsible for ensuring that your store preferences and 'saved order' details are up to date, along with your payment card information. If your saved store preferences indicate that you wish to order for collection from a particular store, please check your order confirmation email carefully in case your preferred store is unable to fulfil your order.
Although BROOKLYN PIZZA CREW always endeavours to provide the best deals, offers and savings, this may not always be possible due to the extremely large number of possible permutations that could be available for any one transaction. BROOKLYN PIZZA CREW does not warrant, express or imply that we shall provide customers with the best deals, offers and savings at all times when ordering.
You should check your order confirmation email carefully before travelling to collect your order. Please contact us straight away if your order has been redirected to an alternative store and you wish to cancel your order.
Our stores provide quality service. We accept no responsibility or liability for the quality or quantity of any products delivered by or collected from. All food preparation and deliveries are the sole responsibility of the store accepting your order.
All products are subject to availability. In most cases, our stores will offer an alternative for any out-of-stock item. Some stores do not sell all of our products.
We do not use nuts in our products, however, some ingredients are produced in factories that handle nuts and some ice creams contain nuts. For full ingredient lists, nutritional and allergen information please ask in-store.
Stores are busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please telephone your chosen Store and inform your order-taker at the Store directly in full of your allergies.
We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making pizzas that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.
We have strict procedures in place for making pizzas that are suitable for vegans, however, please note that we do not have a dedicated preparation or cooking area in our stores for vegan food. If you order a vegan pizza the store will do their utmost to ensure that the risk of cross-contamination with your order is minimised.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.
Cooked ham is formed from cured pork legs with added water. Ground beef, chicken breast strips and smoked bacon rashers contain added water.
Some products may have been previously frozen.
Our pizzas are handmade to order with fresh dough. The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the bases can vary and products you order may vary slightly from those images.
Gluten-free pizzas are available on a 12" base only.
Coca-Cola are registered trademarks of The Coca-Cola Company.
We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.
Our stores will do its best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.
If your order is for delivery and you have requested delivery 'asap', our stores will do its best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing the store at the time.
You have the right to cancel an order by telephoning the relevant Store up until either:
If you wish to cancel an order after food has been used to start preparing it, you may, at the stores' sole discretion, be charged the full price of the order and no refund will be due to you.
In the unfortunate circumstance that the store needs to cancel your order after it has been accepted, the store will notify you. We and our stores reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we or our stores cancel. Any payment made prior to an order being cancelled by us or our stores will typically be reimbursed using the same method originally used by you to pay for your purchase.
Prices are as quoted on our menus, Sites and in-store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. Prices are set by each store and will vary between Stores. Each store will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.
The price applicable for a 'Half and Half' pizza using standard menu toppings are based on the most expensive half.
Payments, for orders placed via the Sites, are made directly to us and subsequently passed to the relevant store. Payments, for orders placed in stores, are made directly to the store.
If we and/or a store fail to comply with these terms, we and/or the store (as applicable) are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we and/or the store (as applicable) are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us and the store at the time of your purchase.
We and our stores only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We, and our stores do not exclude or limit our liability for:
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
If you wish to contact us or a store at any time, you should contact us using our contact form or contact your local Store directly.
We and our Franchisees will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a "Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of our stores and includes in particular (without limitation) the following:
If we or our stores fail to insist that you perform any of your obligations under these terms and conditions, or if we or our stores do not enforce our rights against you, or delay in doing so, that will not mean that we or our stores have waived our rights against you or that you do not have to comply with those obligations. If we or our stores waive a default by you, this will only be done in writing, and will not mean that we or our stores will automatically waive any later default by you.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
We or our stores may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, us and our stores, whether oral or in writing.
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
The Food Hygiene Rating displayed against BROOKLYN PIZZA CREW LTD stores is retrieved from Food Standards Agency live data via the Food Hygiene Rating API. Find out more here.